Privacy policy

Duperey is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.

Duperey operates an online jewellery store based in Melbourne, Australia, and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as applicable Australian Consumer Law (ACL) administered by Consumer Affairs Victoria.

1. Personal Information We Collect

When you interact with our website, we may collect the following types of personal information:

a) Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment providers; we do not store full card details)
  • Order history and customer service communications

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and interactions
  • Cookies and similar tracking technologies

This information helps us improve your shopping experience and website performance.

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products to you
  • Communicate order confirmations and updates
  • Provide customer support
  • Comply with legal obligations
  • Improve our website, services, and marketing efforts
  • Detect and prevent fraud or misuse

We only collect information that is reasonably necessary for operating our business.

3. Sharing Your Information

We may share your personal information with trusted third parties only where necessary, including:

  • Payment gateways
  • Shipping and logistics providers
  • Shopify and related service providers
  • Marketing platforms (email or advertising, only where consent is provided)

These third parties are required to handle your information securely and in accordance with applicable privacy laws.

We do not sell or rent out your personal information.

4. International Data Transfers

Some of our service providers (such as Shopify) may store data on servers located outside Australia.

5. Cookies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember your preferences
  • Analyze website traffic
  • Improve user experience

You can manage or disable cookies through your browser settings, though this may affect site functionality.

6. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse
  • Loss
  • Unauthorized access
  • Disclosure or alteration

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Accessing or Correcting Your Information

You have the right to:

  • Request access to personal information we hold about you
  • Request corrections if your information is inaccurate, incomplete, or outdated

To make a request, please contact us using the details below.

8. Consumer Law & Refund Clarification

Duperey  complies with Australian Consumer Law (ACL), as enforced by Consumer Affairs Victoria.

  • Refunds, replacements, or repairs are provided only where an item is defective or faulty, in accordance with ACL
  • Change of mind returns are not accepted due to the hygiene-sensitive nature of jewellery, including earrings and items worn close to the skin
  • This policy does not limit your rights under Australian Consumer Law

Customers are encouraged to review product details carefully before purchasing.

9. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Meet legal, accounting, or regulatory obligations
  • Resolve disputes

When no longer required, information is securely deleted or anonymized.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Duperey 
Melbourne, Australia
Email: info@duperey.com